Sales Policy

At Flyotis.xyz, we are committed to providing an excellent shopping experience for all our customers. Please review our sales policy for important details on ordering, payment, shipping, and more.

1. Ordering

  • Orders can be placed online through our website 24/7.
  • Once an order is placed, you will receive an email confirmation with order details and a tracking link when the order is shipped.
  • Please ensure all information is correct before confirming your order. We are unable to make changes once the order is processed.

2. Payment

  • We accept multiple payment methods, including credit/debit cards, PayPal, and bank transfers.
  • All payments are securely processed, and your payment information is protected.
  • Payment is required at the time of placing the order. We do not offer cash on delivery.

3. Shipping

  • We offer fast and reliable shipping to ensure your decorations arrive on time for your event.
  • Shipping options and costs will be calculated at checkout based on your location.
  • Free shipping is available for orders over a specified amount.
  • After shipping, you will receive a tracking number to monitor the progress of your delivery.
  • Delivery times vary based on location and chosen shipping method, but typically range from 2 to 7 business days.

4. Cancellations

  • Orders can be canceled within 12 hours of placing the order, as long as they have not yet been processed or shipped.
  • After this window, cancellations are not possible.

5. Returns & Exchanges

  • For details on returning or exchanging items, please refer to our Return & Exchange Policy.
  • Custom or personalized items cannot be returned unless they arrive damaged or incorrect.

6. Customer Support

  • Our customer support team is available 24/7 to assist with any questions or concerns regarding your order.
  • You can contact us via email, phone, or live chat for assistance.
  • ADDRESS: 2101 Pace Blvd, New Orleans, LA 70114, USA
  • PHONE: (713) 454-1287
  • EMAIL: [email protected]

7. Promotions & Discounts

  • Promotional codes must be entered at checkout and cannot be applied after the order is placed.
  • Discounts cannot be combined unless otherwise stated.