Refund and Returns Policy

We strive to offer high-quality birthday decorations and an excellent shopping experience. However, if you are not satisfied with the product you received, we offer a flexible return and exchange policy as follows:

1. Conditions for Return & Exchange

  • Products can be returned or exchanged within 7 days from the date of receipt.
  • Items must be in their original condition, unused, and with all packaging and labels intact.
  • Products that are not eligible for return or exchange include (but are not limited to): used balloons, personalized items (e.g., birthday cakes with names), or items with opened packaging.

2. Applicable Return & Exchange Scenarios

  • Defective products from the manufacturer or damaged during shipping.
  • Incorrect items or missing accessories.
  • Customers may exchange products if they are not satisfied with the design, size, or color. In this case, the shipping costs will be borne by the customer.

3. Return & Exchange Process

  • Contact us via our hotline: (713) 454-1287 or email: [email protected] within 7 days of receiving the product.
  • Provide images of the product, the purchase invoice, and a detailed description of the reason for the return or exchange.
  • Once we receive your request, we will confirm and guide you on how to send the product back to 2101 Pace Blvd, New Orleans, LA 70114, USA.
  • The return or exchange process will take 3-5 business days from the time we receive the product.

4. Refund Policy

  • For returned products, refunds will be processed via the original payment method after we receive and inspect the product.
  • The refund process may take 7-10 business days, depending on the payment method and the bank’s policies.

5. Shipping Costs

  • We will cover the shipping costs for returns or exchanges in cases of defective or incorrect items.
  • For returns or exchanges due to personal preferences (such as dissatisfaction with color or design), customers will be responsible for the shipping costs both ways.

6. Customer Support

For any questions or concerns about returns or exchanges, feel free to contact us. Our team is available 24/7 to assist you.

  • ADDRESS: 2101 Pace Blvd, New Orleans, LA 70114, USA
  • PHONE: (713) 454-1287
  • EMAIL: [email protected]